Faculty Profile

Dr. Ogechi Adeola is an Associate Professor of Marketing and the Head of the Department of Operations, Marketing and Information Systems at the Lagos Business School, Pan-Atlantic University, Nigeria. She started her career at Citibank Nigeria and spent approximately 14 years in the nation’s financial sector, during which she garnered experience in marketing strategy, product development, sales and marketing, customer service, and retail credit risk management. In the course of her banking career in different banks, she handled bank-wide responsibilities as Head of Private Banking, Consumer and Retail Banking, Product Development and Management, and Customer Service. Adeola holds a doctorate in Business Administration (DBA) from Manchester Business School, an MBA from the same institution, and a law degree from the University of Nigeria.

She has attended management and teaching courses at Cranfield School of Management, UK; the Flexcube Centre of Learning, Mumbai, India; Gordon School of Business Science, University of Pretoria, South Africa; Phoenix Educational Institute, Dubai, and International Faculty Programme (IFP), IESE, Barcelona, Spain. She is a Visiting International Fellow at the Open University Business School, Milton Keynes, United Kingdom (2016) and a 2017 Paul R Lawrence Fellow, USA. She has co-authored four academic books, edited over five others, and published academic papers in top scholarly journals, including Annals of Tourism Research, Journal of Business Research, Industrial Marketing Management, Psychology and Marketing, and International Marketing Review. Her co-authored papers won Best Paper Awards at international conferences in 2016-2019, consecutively.

She has been a guest speaker and key discussant at local and international conferences featuring top-rated companies and organisations, including the Lagos Chamber of Commerce and Industry (LCCI) business clinic, the West African Power Industry Convention (WAPIC), Yale Africa-China Conference held in Lagos, World Bank-sponsored Freedom Forum on women in tourism event in Sierra Leone and e-commerce webinar organised by the Canadian Trade Commissioner Service, Nigeria, and South Africa. She has taught Marketing sessions at the Women Entrepreneurship & Leadership for Africa (WELA) programme of China Europe International Business School (CEIBS), held in Lagos and the MSc. programme at the University of Ghana Business School (UGBS) and the PhD programme of the University of Professional Studies Accra (UPSA). She is also an External Moderator (MBA Program) at the University of Free State Business School, South Africa, and External Examiner (PhD program) at the Kwame Nkrumah University of Science & Technology (KNUST), Ghana. She served as an expert-in-residence in a business advisory clinic for Goldman Sachs scholars on completion of a Certificate in Entrepreneurial Management (CEM) programme at Pan-Atlantic University, Lagos. She was a part of the Alpha team of the Centre for Global Enterprise (CGE), engaged as virtual consultants for the London Taxi Company, UK, in 2015 and Texas Capital Bank, USA, in 2018.

Adeola currently serves as the Associate Dean of Business Administration at the California-based University of the People, an accredited online tuition-free institution. She is a Fellow of the Institute of Strategic Management, Nigeria and the National Institute of Marketing of Nigeria. She is the Founder of the Digital Business Tutelage for Women Empowerment in Africa Initiative (DBTWEAi), a platform designed to enable the young African woman to unlock her potentials.

Publications

Articles in Academic/Professional Journals
Mogaji, E., Adeola, O., Hinson, R., Nguyen, N. P., Nwoba, A. C., & Soetan, T. Marketing bank services to financially vulnerable customers: Evidence from an emerging economy. International Journal of Bank Marketing. Ahead of print. https://doi.org/10.1108/IJBM-07-2020

Gyimah, P., & Adeola, O. (2021). MSMEs sustainable prediction model: A three-sector comparative study. Journal of the International Council for Small Business, 1-11.

Okafor, L. E., Adeola, O., & Folarin, O. (2020). Natural Disasters, Geography, and International Tourism. In Economic Effects of Natural Disasters (pp. 55-76). Academic Press.

Kimbu, A. N., de Jong, A., Adam, I., Ribeiro, M. A., Afenyo-Agbe, E., Adeola, O., & Figueroa-Domecq, C. (2021). Recontextualising gender in entrepreneurial leadership. Annals of Tourism Research, 88, 103176.

Adeola, O., Gyimah, P., Appiah, K. O., & Lussier, R. N. (2021). Can critical success factors of small businesses in emerging markets advance UN Sustainable Development Goals? World Journal of Entrepreneurship, Management and Sustainable Development.

Adeola, O., Boso, N., Osabutey, E. L., & Evans, O. (2020). Foreign Direct Investment and Tourism Development in Africa. Tourism Analysis, 25(4), 395-408.

Adeola, O., & Evans, O. (2020). ICT, infrastructure, and tourism development in Africa. Tourism Economics, 26(1), 97-114.

Kosiba, J. P., Acheampong, A., Adeola, O., & Hinson, R. E. (2020). The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers. Journal of Retailing and Consumer Services, 54, 102033.

Hinson, R. E., Adeola, O., Amankwah-Amoah, J., & Adomako, S. (2020). Multinational Enterprises’ Subsidiary Initiative-Taking: A Model for Implementing Corporate Social Responsibility. International Journal of Multinational Corporation Strategy.

Ejiogu, A., Okechukwu, O., Ejiogu, C., Owusu, A., & Adeola, O. Determinants of Informal Entrepreneurship in Africa. International Journal of Entrepreneurship and Small Business, In-Press.

Ocran, A.V., Adeola, O, Achi A & Hinson R.E. International students as tourists: exploring impressions of Ghana’s destination image. European Journal of International Management. In Press.

Kimbu, A. N., Ngoasong, M. Z., Adeola, O., & Afenyo-Agbe, E. (2019). Collaborative networks for sustainable human capital management in women’s tourism entrepreneurship: The role of tourism policy. Tourism Planning & Development, 16(2), 161-178.

Adeola, D., & Adeola, O. (2019). The Extractive Sector and Corporate Social Responsibility: A Case of Chevron Nigeria. Communicatio, 1-25.

Adeola Oand Evans, O (2019). Digital Tourism: Mobile Phones, Internet and Tourism in Africa, Tourism Recreation Research, 1-13.

Adeola O and Evans, O (2018). Digital Health: ICT and Health in Africa, Actual Problems of Economics, 8, 69-83.

Idemudia E. C., Adeola. O., & Achebo. N., (2019) The online educational model and drivers for online learning. International Journal of Business Information Systems.32,( 2), 219-237.

Idemudia, E. C., Raisinghani, M. S., Adeola, O., and Wang, F. (2019).Empirical Investigation of Factors that Influence Website Performance. International Journal of Technology and Human Interaction. 17(4).

Adegbile, O., Adeola O, & Shahin, A (2018). The Effect of Export Market-Oriented Culture on Export Performance: Evidence from a Sub-Saharan African Economy. International Marketing Review, Vol. 35 Issue: 4, pp.637-660.

Adeola, O., Boso, N., & Evans, O. (2018). Drivers of international tourism demand in Africa. Business Economics, 53(1), 25-36.

Oppong, E., Hinson, R. E., Adeola, O., Muritala, O., & Kosiba, J. P. (2018). The effect of mobile health service quality on user satisfaction and continual usage. Total Quality Management & Business Excellence, 1-22.

Ehira D & Adeola O, (2018) Application of Social Media Marketing to the promotion of international tourism. NIMN Journal of Marketing. Vol 1. No. 1 (June 2018)

Adeola, O. (2018). InsurTech and the Nigerian Insurance Industry’ Lead Article. Chartered Insurance Institute of Nigeria Journal. Vol 17. No. 3

Idemudia, E, C, Adeola O & Achebo, N. The online educational model and drivers for online learning. Int. J. Business Information Systems. [In press]

Boso, N., Adeola O., Danso, A., & Assadinia, S. (2017). The effect of export marketing capabilities on export performance: Moderating role of dysfunctional competition. Industrial Marketing Management https://doi.org/10.1016/j.indmarman.2017.09.006

Boso, N., Donbesuur, F., Bendega, T., Annan, J., & Adeola, O. (2017). Does organizational creativity always drive market performance? Psychology & Marketing, 34(11), 1004-1015.

Boso, N., Danso, A., Leonidou, C., Uddin, M., Adeola, O., & Hultman, M. (2017). Does financial resource slack drive sustainability expenditure in developing economy small and medium-sized enterprises? Journal of Business Research, 80, 247-256.

Adeola, O. (2016). The impact of macroeconomic conditions on sales performance in Nigeria. The Journal of Developing Areas. 50(6), 31-41.

Cadogan, J. W., Boso, N., Story, V. M., & Adeola, O. (2016). Export strategic orientation–performance relationship: Examination of its enabling and disenabling boundary conditions. Journal of Business Research, 69(11), 5046-5052.

Zulu-Chisanga, S, Boso N, Adeola O. & Oghazi P (2016). Investigating the Path from Firm Innovativeness to Financial Performance: The Roles of New Product Success, Market Responsiveness, and Environment Turbulence. Journal of Small Business Strategy. Vol 26, No 1 (2016): Special Issue

Adeola, O & Evans, O (2017). Financial Inclusion, Financial Development and Economic Diversification in Nigeria. The Journal of Developing Areas 51(4), 193-206

Adeola, O& Evans, O (2017). The Impact of Microfinance on Financial Inclusion in Nigeria. The Journal of Developing Areas 51(4), 193-206

Adeola, O., & Ikpesu, F. (2017). Macroeconomic Determinants of Non-Performing Loans in Nigeria: An Empirical Analysis. The Journal of Developing Areas, 51(2), 31-43.

Adeola, O. (2016). Human Capital Development in the Hospitality Industry in Nigeria, Worldwide Hospitality and Tourism Themes. Vol:8, Issue: 2

Adeola, O & Ezenwafor, K (2016). The Hospitality Business in Nigeria: Issues, Challenges and Opportunities. Worldwide Hospitality and Tourism Themes. Vol:8, Issue:2

Adeola, O. & Ikpesu, F. (2016). An empirical investigation of the impact of bank lending on agricultural output in Nigeria: A vector autoregressive (VAR) approach. The Journal of Developing Areas. 50(6), 89 – 103.

Books
Adeola, O. (Eds.) (2020) Empowering African Women for Sustainable Development – Toward the U.N.’s Sustainable Development, Palgrave Macmillan, Cham.

Adeola, O. (Eds.) (2020) Indigenous African Enterprise. Emerald Publishing Limited.

Hinson, R. E., Adeola, O., Limbu, Y. B., & Mogaji, E. (2020). Marketing in Healthcare-related Industries. IAP.

Hinson, R., Adeola, O., Lituchy T. & Amartey A. F. O. (Eds.). (2020). Customer Service Management in Africa: A Strategic and Operational Perspective (1st Ed.) CRC Press

Hinson, R. E., Adeola, O., Nkrumah, K. O., Agyinasare, C., Adom, K., & Amartey, A. F. O. (2019). Customer Service Essentials: Lessons for Africa and Beyond. IAP, USA

Hinson, R., Osei-Frimpong, K., Adeola, O., & Aziato, L. (Eds.). (2019). Health Service Marketing Management in Africa. CRC Press. Routledge: Taylor & Francis

Hinson, R. E., Adeola, O., & Amartey, A. F. O. (2018). Sales Management: A Primer for Frontier Markets. IAP, USA

Forthcoming Books:

Hinson, R. E, Adeola, O & Adisa, I. Green Marketing and Management in Emerging Markets, The Crucial Role of People Management in Successful Implementation. Palgrave Macmillian (Forthcoming, 2021)

Adeola O, Hinson R. E & Sakkhivel, A.M, Marketing Communications and Brand Development in Emerging Markets: A Contemporary Perspective. Palgrave Macmillian (Forthcoming, 2021)

Adeola O, Edeh, J.N, Hinson, R.E, Fulufhelo N.Digital Service Delivery – A Plaformisation Perspective. Palgrave Macmillian (Forthcoming, 2021)

Ngoasong M. Z, Adeola, O., Kimbu A. N. & Hinson, R. E., New Frontiers in Hospitality and Tourism Management in Africa”, Springer, Cham, Switzerland (Forthcoming, 2021)

Owusu R. Oguji N. Adeola, O., & Hinson, R. E. (2020), Business-to-Business Marketing in Africa: Building Relationships, Customer Loyalty, and Successful Brands in the Emerging Economy, CRC Press (Forthcoming 2021)